JGF Policies

General

A minimum of two training sessions must be used per week with packages of 30,40 and 50 sessions.

This package can not be shared and only allows for one individual to use each session at one time.

Session times will be dictated by John Graham Fitness (JGF) locked in for the 6 months.

No schedule time changes are allowed unless JGF trainer authorizes it.

 

Cancellation Policy

All cancellations must be received at least 24 hours before your training session in order to avoid being charged for your session.

Clients who do not cancel with 24 hours notice will be charged for the canceled session.

JGF understands that emergencies happen.  We provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 24 hour notice.

Subsequent short-notice cancellations will be charged for the session.

The free short-notice cancellation only applies if JGF is notified prior to the session start time.

No-shows are not eligible for the free cancellation.

 

Refund Policy

JGF always strives to provide the best possible service to clients. If for any reason you are not satisfied with the services, we will be happy to issue you a refund for unused training sessions.

If you have paid for a package in full, you will be refunded for unused sessions and services.

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